1. Please make sure you are registering the heater in the following order:
1.1. Go to DEVICES >> Add product >> Add heater;
1.2. Select correct SSID name (local or home internet connection name) and type in correct internet password;
1.3. Reset the heater. Hold „OK“, „-“ and „+“ buttons for ~ 5 seconds until „rE“ flashes in the screen;
1.4. Go to Phone settings >> WiFi settings >> Connect SSID-AD-1010101 or other SSID-ADAX >> Insert pasword magicpass123;
1.5. Switch back to APP and press NEXT. If the JOIN notification appears, press Cancel and it should start searching and registering. If notification does not appear, please repeat.
2. Try to update ADAX WiFi APP to latest version.
3. Try registering using different mobile device: another iPhone or Android.
4. If this does not help, please provide us with: your customer ID, name of the heater, firmware version of the heater.